Terms of sale

1. Provider

The service is provided by SPACE Solutions s. r. o., Lermontovova 911/3, 811 05 Bratislava, Slovensko, IČO 55 333 834, DIČ 2121953042, IČ DPH SK2121953042, zapísaná v OR Mestského súdu Bratislava III, oddiel Sro, vložka č. 168206/B, e-mail director@spacesolutions.sk (the "provider"). Support is provided by e-mail at director@spacesolutions.sk.

2. Subject of the contract

Hosted ORBIT is a service: the provider runs a separate instance of the ORBIT personal AI assistant for the customer on the subdomain the customer chooses when ordering, including updates, monitoring and backups. The scope of the service is as shown on the product page at the time of the order. The product is not affiliated with or endorsed by Anthropic or OpenAI.

3. Price and payment

The service is paid as a monthly or yearly subscription through Stripe. Prices are in euros and include VAT for the customer's country, calculated by Stripe at checkout and shown before the customer confirms. The provider never sees or stores the customer's card details. The contract is concluded when the payment is confirmed.

4. Renewal and cancellation

• The subscription renews automatically for the same period until the customer cancels it.
• It can be cancelled at any time through the Stripe customer portal (we e-mail the customer the link after the instance is set up). Cancellation takes effect at the end of the period already paid for.
• When the subscription ends we pause the instance and keep the data for 30 days; during that period we export it at the customer's request or the subscription can be renewed via the link in the e-mail. After that we delete it.

5. Right of withdrawal

A consumer may withdraw from a distance contract within 14 days of concluding it without giving a reason. By ticking the consent box before payment they ask us to start the service immediately; if they then withdraw, they pay a proportionate amount for the service used up to the withdrawal and we refund the rest. An e-mail to director@spacesolutions.sk is enough to withdraw.

6. AI key and third-party services

The customer supplies their own AI provider key (for example Anthropic or OpenAI) and pays that provider directly for its usage. It is not part of the subscription. Services the customer connects (for example Google, Telegram, WhatsApp, ElevenLabs) are likewise governed by their providers' terms.

7. Liability

The provider is responsible for the service matching its description. If something doesn't work, the customer writes to director@spacesolutions.sk; we handle complaints within 30 days. Statutory consumer rights are not affected.

AI answers can be inaccurate. The assistant takes actions outside the service (for example sending an e-mail or changing a calendar) only after the customer approves them, and the customer is responsible for approved actions and for AI costs. To the extent permitted by law, the provider's liability is limited to the price paid; this does not apply to damage caused intentionally or through gross negligence, or to consumer rights that cannot be limited by contract.

8. Disputes and governing law

These terms are governed by the laws of the Slovak Republic. A consumer resident in another EU country keeps the protection of the mandatory laws of their country of residence. A consumer may turn to an alternative dispute resolution body, in particular the Slovak Trade Inspection (www.soi.sk), or to a court. The supervisory authority is the Slovak Trade Inspection, Inspectorate for the Bratislava Region. We recommend writing to the provider first; most problems can be solved by e-mail.

9. Trademarks

Anthropic, OpenAI and other names mentioned are trademarks of their respective owners.

10. Final provisions

The version of these terms in force at the time of payment applies to the order. How we process personal data is described in the privacy policy.